So when my news alerts came in this morning, I received three news stories all about the Alibris Harry Potter buy back program. Surprisingly each one came from down under. I have no idea why but of the three there were, one from Australia, second from Australia, and one New Zealand. This seems interesting, though I am not sure why….
Steve Gillan, one of the architects of the Alibris IPO campaign and former Alibris CFO, has accepted a job with a “leading” search engine marketing company. Read the press release here.
* Biblio has had a program to monitor delinquent sellers since its inception.
* An initial removal inquiry is based upon their Booksellers Agreement, but final steps toward removal include other factors like timely responses to inquiries and return policies.
* The process takes places in-house that is based on a review of fulfillment rates and complaints.
* An initial notice is sent to any seller whose fulfillment rate is low and Biblio works with seller to improve.
* Biblio will work with any seller in question “the best they can.”
* Biblio’s fulfillment rate is 86% around 10 percent less than Alibris.
* Biblio will monitor sellers dropping below 80% fulfillment.
* Biblio does have a unique fulfillment discount program that rewards sellers with discounted commissions for high fulfillment rates.
* Biblio’s goal is to “empower sellers to provide superior products and services to our mutual customers.”
