Seller Removal III: ZVAB/ChooseBooks
* Reserves the right to remove “sellers that do not meet … our professional, customer care, or ethical standards…”
* In eight years of operation, 40 sellers have been suspended.
* “… We do consider our sellers as partners we work hard with them prior to kicking anyone off…”
* Has a “careful” selection process for approving sellers which leads to “infrequent” investigations.
* Complaints are accepted and looked into, but it is an entirely in-house removal process.
* Booted sellers are welcome back if they can demonstrate that previously problems have been resolved.
* Neither partner publishes fulfillment rates and has no threshold before an automatic review is put into place.
* “If we see a dip in the fulfillment rate, we contact the seller and try to resolve this.”
